AURA Connector: make family updates easier to understand

A family update should answer a specific question without exposing unrelated records. AURA Connector supports institution-controlled communication and stakeholder access to authorised updates across connected education and riding workflows.

Start with the relationship

Confirm which institution or riding school owns the information and which parent, learner or stakeholder is entitled to see it. Account access alone does not establish a relationship with every student or rider.

Institutions should verify the relevant relationship and role before sharing attendance, fee information, examination updates or transport notices. When a relationship changes, review access through the authorised process rather than continuing an old contact list by habit.

Write an update with a clear purpose

1. Name the activity, date or period the update covers.
2. Explain what the recipient needs to know in plain language.
3. Identify any action and the authorised place to complete it.
4. Give an appropriate contact or institution-controlled support route.

A timetable notice needs different context from an attendance correction or a fee question. Keep each update focused so recipients can find the information that matters to them.

Keep the source record authoritative

Campus and RideOS own the relevant operational records and actions. A notification about a booking or payment should point to the permitted source workflow; reading an update does not itself change that record. If the message and native record differ, resolve the discrepancy with the responsible institution.

Connector should not be assumed to be a separate consumer subscription. Available views depend on institution configuration, verified relationships and role permissions. A useful rollout begins with a small set of agreed updates and checks that the intended family can see the right information, with no access to other families’ records.

Explore AURA Connector

Visit the official AURA Connector product page for current access and available features. Use Global IETA product guides to explore the connected ecosystem.